Do you prefer human interaction or will the robot waiter and waitress suffice? Would you tip a robot? A restaurant in the Netherlands has introduced new robot waiters as a way to reduce human-to-human contact in the midst of the coronavirus pandemic.
The red-and-white robots (which are giving me serious Rosey the robot vibes) will greet customers, serve food and pick up used dishes from diners’ tables at the Royal Palace restaurant in the town of Renesse.
The as-yet-unnamed robots say “hello and welcome,” in and they wear little scarves.
“They help us with the work we do,” says Leah Hu, whose family owns the Royal Palace. “We are often busy and cleaning tables and the robots give us an extra hand. We are not disappearing. We are still here. They will always need people in this industry.”
Restaurants in the Netherlands have been closed for months during the pandemic, and many are beginning to reopen, but with limits on the number of guests allowed. Robot servers, of course, can’t get the coronavirus, but they also aren’t likely to be able to assist patrons with food allergies or get that high chair for that party of seven with a squirming baby.
It’s been a rough few months for the food service industry, with restaurants losing about 5.5 million jobs in April alone. It seems unlikely that robot waiters are going to catch on in American eateries any time soon (the cost alone probably makes them prohibitive for most small establishments), but they’ve been common in restaurants in China for several years now.